As a Store Manager, you lead the daily operations of a retail environment, ensuring everything runs smoothly and efficiently. You'll oversee staff, manage inventory, and drive sales to meet targets. Your role involves fostering a positive shopping experience for customers and maintaining a well-organized store. You thrive on interacting with both team members and customers to create a welcoming atmosphere.
Join the Team & Earn a $300 Bonus After 6 Months!
Compensation
$22 - $30 hourly
Responsibilities
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Manage all personnel issues within the cafe team.
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Schedule shifts and cover shifts where necessary.
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Strategically adjust the cost of labor by cutting or adding shifts and avoiding overtime.
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Bring all cafe issues to the surface and solve them in order of priority, with the support of the Mpanadas executive team where necessary.
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Be intolerant of problems and problematic teammates.
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Foster a culture of positivity, excellence, and transparency amongst the cafe.
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Be excellent at fulfilling orders and customer service.
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Be responsible for and conduct all ordinary cafe operations.
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Work fast, smart, and efficiently - this is a high-paced environment where speed and accuracy matter.
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Memorize recipes and procedures to ensure consistency across every empanada and drink.
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Follow instructions carefully and adapt quickly to feedback and new systems.
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Prepare and serve empanadas, sauces, and beverages to Mpanadas’ quality standards (no cooking required).
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Work diligently for hours at a time with minimal breaks.
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Assist with catering orders - from prepping to packaging.
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Engage with customers with warmth and energy.
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Keep work areas spotless and organized, following all food safety and ServSafe protocols.
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Delegate teammates to handle rushes and maintain positive flow during peak hours.
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Acquire 5-star reviews on various platforms and encourage guests to follow our social media.
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Take orders and handle cash and card payments.
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Learn to pour latte art and prepare espresso beverages.
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Support pop-up events and perform miscellaneous tasks to support Mpanadas. These are rare but necessary responsibilities.
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Set up cafe decorations and promotional materials.
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Develop yourself constantly to prepare for advancement toward higher-level opportunities.
Qualifications
- Retail management experience spanning over five years
- Proven ability to lead and build effective teams
- Business Administration degree or related field qualification
- Expertise in coordinating inventory and merchandising activities
- Understanding of POS systems and retail software
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English fluency.
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Spanish fluency (not required).
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ServSafe certification.
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Management experience.
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Barista experience.
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Customer service experience.
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Driver’s license.
About Company
Mpanadas is a small, family-owned café in Arlington, VA, offering a South American-inspired experience with coffee, empanadas, and gourmet gelatos.
What makes us great
- Family-owned, community-driven atmosphere
- Mission to bring people together through flavor and culture
- Fast-paced, hands-on environment with supportive teamwork
- Focus on learning recipes and following instructions precisely
- Growth opportunities and on-the-job training
- Flexible scheduling and casual work attire
- Food provided and employee discounts
Join a lively, growing brand that values energy, consistency, and pride in every detail.