Guest Suites and Services seeking a dedicated and detail-oriented Hotel Night Auditor to join our team in Seattle.
Overnight shift: 8pm-6am / Overnight shift: 7pm-5am This role is essential for ensuring smooth overnight operations, maintaining guest satisfaction, and supporting the overall management of the hotel. The ideal candidate will possess strong hospitality management skills, excellent customer service abilities, and experience in hotel operations. This position offers an opportunity to work in a dynamic hospitality environment, providing critical support during night hours to ensure a seamless guest experience.
Duties
- Perform nightly audit procedures, including balancing accounts and reconciling daily financial transactions
- Manage front desk operations during overnight hours, including check-ins and check-outs for late arrivals and early departures
- Respond promptly to guest inquiries, requests, and complaints with professionalism and courtesy
- Maintain accurate records of reservations, cancellations, and billing information
- Handle multi-line phone systems with proper phone etiquette to assist guests and coordinate with other departments
- Ensure the safety and security of the hotel premises during night shifts
- Prepare reports on daily financial activities and hotel occupancy for management review
- Support guest services by providing information about hotel amenities, local attractions, and transportation options
- Collaborate with housekeeping and maintenance staff to address any overnight issues or guest needs
Skills
- Proven experience in hospitality management or hotel operations, particularly in night audit or front desk roles
- Strong customer service skills with a focus on guest satisfaction and guest relations
- Excellent communication skills, including phone etiquette and proficiency with multi-line phone systems
- Bilingual or multilingual abilities are preferred to serve diverse guests effectively
- Knowledge of hotel management software and reservation systems is advantageous
- Ability to handle multiple tasks efficiently while maintaining attention to detail during overnight hours
- Familiarity with hospitality standards, resort operations, and guest services best practices
- Professional appearance and demeanor suitable for representing the hotel brand during night shifts
This role provides an excellent opportunity for individuals passionate about hospitality management to contribute to a welcoming environment while developing their skills in a fast-paced setting.
Pay: From $23.00 to $25.50 per hour
Benefits
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Pay: $23.00 - $25.50 per hour
Expected hours: 40.0 per week
Benefits
- Dental insurance
- Free parking
- Health insurance
- Vision insurance
Application Question(s)
- What is the name of the high school you graduated ? (GED OK)
Education
- High school or equivalent (Required)
License/Certification
- drivers license (Preferred)
Shift availability
- Overnight Shift (Required)
- Night Shift (Preferred)
Work Location: In person