Ecommerce Fulfillment Associate

At Tidalwave, we’re more than a print shop — we’re a full-service creative partner helping brands bring their vision to life. Based in Chattanooga, Tennessee, we combine high-quality screen printing, embroidery, and fulfillment with innovative marketing and e-commerce solutions for clients nationwide. Our team is passionate, fast-paced, and committed to excellence in everything from custom merchandise production to packaging, warehousing, and nationwide shipping. We thrive on creativity, collaboration, and continuous improvement — and we’re proud to be one of Chattanooga’s fastest-growing companies. If you’re looking for a workplace where ideas matter, people come first, and growth is encouraged, you’ll make waves here. The E-Commerce Fulfillment Associate is responsible for accurately picking, packing, and preparing customer orders for shipment in a fast-paced 3PL environment. This role plays a critical part in ensuring orders are fulfilled correctly, on time, and in alignment with quality and brand standards. Key Responsibilities Order Fulfillment • Pick, pack, and prepare e-commerce orders according to established procedures • Verify order accuracy including items, quantities, and customization requirements • Prepare packages for shipment using appropriate materials and labeling Quality Control • Inspect products for defects, damages, or print errors prior to shipment • Ensure packaging meets quality, branding, and carrier requirements • Flag quality issues or discrepancies to leads or managers promptly Inventory & Workflow Support • Assist with inventory organization, restocking, and cycle counts as needed • Maintain a clean, organized, and safe work area • Support workflow adjustments during peak volume periods Systems & Documentation • Accurately update order status and fulfillment actions in warehouse or order management systems • Follow SOPs for fulfillment, safety, and quality control • Report recurring issues or inefficiencies to leadership Team Collaboration • Work closely with fulfillment, print, logistics, and customer support teams • Support cross-training and team coverage as business needs evolve Qualifications Required • Ability to follow detailed instructions and standard operating procedures • Strong attention to detail and accuracy • Ability to work efficiently in a fast-paced, production environment • Dependable, punctual, and team-oriented Preferred • Previous experience in e-commerce, fulfillment, warehouse, or production roles • Familiarity with shipping carriers and labeling systems • Experience working with pick/pack or warehouse management systems Skills & Competencies • High level of accuracy and consistency • Ability to prioritize tasks and manage time effectively • Strong work ethic and accountability • Willingness to learn new processes and equipment • Positive, team-focused attitude Physical Requirements • Ability to stand, walk, and move throughout the warehouse for extended periods • Ability to lift and carry up to 40–50 pounds as needed • Repetitive motions including lifting, packing, and scanning Work Environment • Warehouse or production environment • May require overtime or flexible scheduling during peak seasons Why You’ll Love It Here: The Challenge: Every day is an opportunity to sharpen your skills and take on new challenges. The Team: Join a group of like-minded professionals who are serious about their work but enjoy the journey. The Growth: We believe in promoting from within and investing in our people—your career path is yours to shape. The Perks: We invest in our people, with a growing list of comprehensive benefits, and a work environment that celebrates both successes and learning moments. Benefits: • 401(k) • Dental, Vision & Health Insurance • Profit sharing • Life Insurance • Supplemental Benefits • 1 hour paid lunch Schedule: Monday - Friday 9 am - 5 pm