Job Summary
We are seeking a highly motivated and customer-focused individual to deliver exceptional service to our customers. The ideal candidate will leverage their in-depth knowledge of our products and procedures to resolve inquiries efficiently and effectively. This role offers opportunities for growth and advancement, with the potential to transition into a technical support position for top performers.
Essential Duties and Responsibilities
- Answer and process incoming calls in a timely and professional manner.
- Transfer calls to the appropriate department to ensure a timely resolution.
- Escalate complex or technical issues to the relevant support team.
- Assist customers with service-related issues.
- Create service requests in accordance with established department policies and procedures.
Job Qualifications
- Strong written and verbal communication skills
- Strong time management and organizational skills
- Strong interpersonal and active listening skills
- Attention to detail
- Data entry and typing skills
Education and Experience Requirements
- High school diploma or equivalent.
- Previous customer service or call center experience is preferred.
- A passion for technology and IT is a plus.
Management and Supervisory Responsibility
- Reports to the Help Desk Supervisor
Working Conditions
- Regular business hours. Some additional hours may be required.
- Climate controlled office environment during normal business hours.
Pay: $18.00 - $19.00 per hour
Expected hours: 20.0 - 25.0 per week
Ability to Commute
- Tampa, FL 33609 (Required)
Work Location: In person