Nashville, TN | Fully Onsite
Looking for a role where you can make a real impact, solve problems, and support a world-class financial services organization?
Our client is seeking customer-focused professionals to join their Client Services team as a Customer Support Associate. This is an excellent opportunity for candidates who thrive in a fast-paced environment, enjoy helping others, and want to build valuable experience within a global financial institution.
Important Schedule Information
This position supports business operations outside of traditional working hours and is ideal for individuals who prefer a later start to their day.
Shift Working Hours (Post-Training) between
- 11:00 AM - 9:00 PM
- Friday - Tuesday schedule
- Regular days off: Wednesday & Thursday
Training Period
- Standard business hours and weekdays during onboarding and training.
Please only apply only if you are comfortable with the long-term shift and weekend schedule requirements.
What You'll Be Doing
As a Customer Support Associate, you'll be the first point of contact for branch employees and internal stakeholders, helping resolve inquiries and deliver an exceptional support experience.
Responsibilities include
- Managing inbound phone, chat, and support requests in a multi-channel environment
- Assisting users with account services, processes, and system navigation
- Providing Tier 1 technical support and basic troubleshooting
- Logging, documenting, and escalating issues through ticketing systems
- Delivering timely and accurate resolutions while maintaining a high level of customer satisfaction
- Working effectively in a fast-paced environment with changing priorities
- Following through on issues to ensure a positive customer experience
About the Team
You'll joining the client Services organization, a team dedicated to supporting Financial Advisors, branch employees, and clients across the business. This team plays a critical role in ensuring seamless support and operational excellence throughout the organization.
What We're Looking For
Successful candidates will bring
- Strong customer service and communication skills
- Excellent attention to detail and follow-through
- Ability to multitask and remain organized under pressure
- Proficiency with Microsoft Office applications
- Strong typing and written communication skills
- A bachelor's degree or equivalent experience
Preferred Technical Experience
- Active Directory
- Citrix
- Good for Enterprise
- Outlook and Microsoft Office troubleshooting
- Windows operating systems
- Basic networking concepts
- Remote access support tools
- Hardware troubleshooting (monitors, keyboards, mice, speakers, etc.)
Why Consider This Opportunity?
- Join a globally recognized financial services organization
- Develop customer support and technical troubleshooting expertise
- Gain exposure to a high-volume, professional services environment
- Work with teams that directly support business-critical operations
- Build a strong foundation for future career growth within financial services and technology support
Location: Nashville, TN (100% onsite)
Schedule: Friday - Tuesday | Shift working hours between 11:00 AM - 9:00 PM (following training)
If you're a customer-focused professional who enjoys solving problems and are looking for a schedule that offers mid-week days off, we'd love to hear from you.
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Pay: $26.27 per hour
Benefits
- Dental insurance
- Health insurance
- On-the-job training
Work Location: In person