Insurance Customer Service & Sales Representative
The Megan Lacey Agency, LLC - Alfa Insurance
Huntsville, AL | Full-time | In person
Competitive base pay plus uncapped commission
About the position
The Megan Lacey Agency is hiring a Customer Service & Sales Representative to help clients, support daily office operations, and contribute to agency growth.
Client service is the primary focus, with sales as a regular part of the role. We’re looking for someone who enjoys helping people, stays organized, follows through, and is comfortable turning conversations into business opportunities.
Responsibilities
- Answer calls, respond to emails, and welcome clients into the office.
- Assist with policy changes, billing questions, payments, insurance documents, and follow-up.
- Help clients report claims and connect with the appropriate claims contact.
- Maintain accurate records and follow requests through completion.
- Prepare insurance quotes and follow up with prospective clients.
- Identify additional insurance needs and recommend appropriate options within your licensing and authority.
- Ask for referrals and work toward established sales goals.
- Support scheduling, paperwork, and daily administrative tasks.
- Take ownership of assigned work, meet commitments, and communicate when assistance is needed.
- Participate in training, apply feedback, and take on additional responsibilities as skills develop.
Qualifications
- Strong communication and customer service skills.
- Excellent organization, attention to detail, and follow-through.
- Dependability, initiative, and a willingness to learn.
- Comfort with sales conversations and asking for business.
- Ability to use computers and learn new software.
- Customer service, administrative, or sales experience preferred but not required.
- No insurance experience required-we’re happy to train someone eager to learn. Applicants must be willing to obtain an active Alabama insurance producer license with the required lines of authority before starting work.
Compensation and benefits
- Competitive base pay plus uncapped commission on eligible new business.
- Paid time off.
- Paid agency-observed holidays.
- Training and ongoing coaching.
- Opportunity to earn paid incentive trips by meeting qualifying performance goals.
- Opportunities for professional growth as the agency expands.
Our team
We take excellent care of people, hold ourselves accountable, and celebrate progress. We want a teammate who brings a welcoming attitude, takes pride in their work, and wants to grow professionally.
To apply: Submit your résumé through this job posting.
Job Type: Full-time
Work Location: In person - Huntsville, AL
Hiring timeline: Applications will be accepted through November 1, 2026. The anticipated start date is December 1, 2026. Required insurance licensing must be completed before the start date.
Pay: $40,000.00 - $65,000.00 per year
Benefits
- Paid time off
Work Location: In person