Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!!
The Property Appraiser's Office is actively seeking a Customer Service Specialist.
Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.
This position provides customer service to taxpayers in person, over the phone, and through written communication. Employee will process a variety of exemption applications and verify exemption eligibility. Duties also include completing forms to initiate formal taxpayer protests and have understanding of the tax roll for inquiry responses.
- Completes the forms to initiate formal taxpayer protests.
- Respond to customer telephone inquiries, referring complex and non-standard questions to supervisor.
- Explains the purpose of the tax roll in response to inquiries.
- Scans and reproduces image files.
Tax Payers
- Processes exemption applications for homeowners and explains the tax roll.
Tag Agency
- Verifies the type of mobile home sticker.
Value Adjustment Board
- Receives and sends late file petitions.
Other Divisions
- Coordinates information on ownership issues and building updates.
- Alerts the Compliance team of potential homestead fraud.
Other County Appraisers
- Processes county-to-county.
- Portability documents.
- Ability to ascertain customer's needs.
- Ability to interact effectively and efficiently with a high volume of customers on the telephone and in person.
- Ability to spontaneously and accurately explain exemptions and the tax roll.
- Ability to calculate ownership percentage.
- Ability to accurately determine eligibility for an exemption based upon the Florida Statutes, legal documents, and tax roll.
- Ability to identify errors for correction.
- Ability to maintain production and quality standards.
- Ability to solve basic exemption problems and identify more complex issues for referral.
- Ability to greet and answer taxpayer's inquiries competently and courteously.
- Must have a High School diploma or General Educational Diploma (GED).
- Must have a minimum of three (3) years of customer service OR experience in a Property Appraiser Office that requires the demonstration of good organizational skills and an ability to listen and explain effectively.
- Must be proficient in Windows software, including Word and Excel.
- Must be able to type 40 words per minute.
Within three (3) months, expected to have basic knowledge of:
- The Florida Statutes and Department of Revenue Rules and Regulations.
- How to interpret legal descriptions and chain of titles.
A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.
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Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.
If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.
If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:
Florida Department of Veterans Affairs
Attention: Veterans’ Preference Coordinator
11351 Ulmerton Road, Suite 311-K
Largo, FL 33778-1630
Email: VeteransPreference@fdva.state.fl.us