$17.00-$18.00 per hour | Full-Time | Monday-Friday, 8:00 AM-5:00 PM | In Person
Bilingual English/Spanish strongly preferred.
NEMT Staffing is recruiting a full-time Customer Service & Scheduling Specialist on behalf of a growing non-emergency medical transportation provider in the Tampa Bay area.
This position is a great fit for someone with experience in medical scheduling, a healthcare or dental office, patient services, home healthcare, a call center, transportation, dispatch, or another fast-paced customer service environment.
The ideal candidate is friendly and confident on the phone, highly organized, dependable, comfortable learning new technology, and someone who follows through without needing constant reminders.
Previous transportation experience is not required. The client will provide training on its systems and processes.
Qualifications
- Associate's degree or higher preferred; equivalent relevant professional experience will be considered
- At least 1 year of professional experience in customer service, scheduling, healthcare, patient services, transportation, logistics, dispatch, or a similar office environment preferred
- Experience in a position involving regular phone communication, scheduling, data entry, and customer follow-up strongly preferred
- Bilingual English/Spanish strongly preferred
- Strong verbal and written communication skills
- Strong computer skills and ability to learn new systems quickly
- Excellent organization, attention to detail, and follow-through
- Ability to work independently and take ownership of assigned responsibilities
- Ability to consistently maintain the required Monday-Friday, 8:00 AM-5:00 PM in-person schedule
Candidates must be able to successfully complete the client's pre-employment background check and drug screening.
What You'll Be Doing
This position serves as a primary point of contact for customers while helping coordinate daily transportation services.
Responsibilities include
- Answering incoming calls and emails and providing excellent customer service
- Assisting customers with transportation requests and service questions
- Gathering accurate customer, trip, and scheduling information
- Scheduling and confirming transportation appointments
- Providing quotes and explaining service, payment, and cancellation policies
- Processing customer payments and invoices
- Entering and maintaining accurate information in scheduling and customer management systems
- Completing appointment confirmations and customer follow-up
- Monitoring scheduled transportation and communicating changes when necessary
- Assisting with same-day and return transportation requests
- Communicating with drivers, dispatchers, management, and other team members
- Providing backup support for transportation dispatch when needed
- Helping resolve customer concerns and escalating issues when appropriate
- Maintaining accurate notes and documentation
- Staying on top of open tasks and following them through to completion
What the Client Is Looking For
Strong candidates will have
- Previous customer service, scheduling, call center, medical office, patient services, transportation, logistics, home healthcare, or similar experience
- Strong phone and customer service skills
- Clear and professional written communication
- Strong attention to detail and accurate data entry
- Good computer skills and the ability to learn new software
- The ability to manage multiple priorities and interruptions throughout the day
- A calm and professional approach when assisting frustrated customers
- Strong organization and follow-through
- The ability to take ownership of responsibilities and work independently once trained
- Dependable and consistent attendance
Bilingual English/Spanish candidates are strongly preferred.
Experience with medical scheduling, patient services, transportation coordination, dispatch, healthcare, or logistics is preferred but not required.
Schedule & Work Location
Monday-Friday, 8:00 AM-5:00 PM
This is a full-time, in-person position in the Tampa Bay area and is not eligible for remote or hybrid work.
Consistent attendance and maintaining the assigned schedule are essential to this position. This role directly supports daily transportation operations, and customers, drivers, and the operations team depend on consistent coverage during scheduled hours.
Compensation
$17.00-$18.00 per hour, based on relevant experience.
A Strong Fit for This Position
This may be a strong opportunity for someone who has worked as a Medical Receptionist, Patient Scheduler, Appointment Scheduler, Patient Services Representative, Customer Service Representative, Transportation Coordinator, Dispatcher, Home Health Coordinator, Call Center Representative, or similar customer-facing position.
The client is especially interested in someone who genuinely enjoys helping people, communicates well, notices details, stays organized when interrupted, and takes ownership of making sure things get completed.
Someone who is accustomed to working in an environment where the phone rings throughout the day, appointments need to be coordinated accurately, customers need timely answers, and priorities occasionally change will likely feel comfortable in this position.
Application Process
NEMT Staffing will review applications on behalf of the client.
Selected candidates will be contacted directly through Indeed to schedule a brief 10-minute video prescreening interview.
Candidates who successfully complete the prescreening may be invited to continue to the next stage of the client's interview process.
Applicants should monitor their Indeed messages after applying, as initial interview communication will be sent through Indeed.
Pay: $17.00 - $18.00 per hour
Expected hours: 40.0 per week
Application Question(s)
- This is a full-time, in-person position scheduled Monday-Friday, 8:00 AM-5:00 PM. Are you able to consistently work this schedule in person?
- Are you bilingual in English and Spanish and comfortable communicating with customers in both languages?
- How many years of experience do you have in a customer-facing role that regularly involved answering phone calls, scheduling appointments or services, and entering customer information into a computer system?
Less than 1 year / 1-2 years / 3-4 years / 5+ years
- What city do you currently live in?
Work Location: In person