/ $22 to $27-hr / Comprehensive total rewards package / Employee-paid medical benefits / 401k matching / Generous PTO / Learn & grow in an inclusive work culture - As a Contact Center Associate, you will: Assist members with their banking needs via phone, email, and chat; Provide excellent customer service by answering questions and resolving issues in a timely and efficient manner; Handle a high volume of inbound calls and maintain detailed and accurate records; Troubleshoot technical issues related to online banking and mobile app; Collaborate with other team members to ensure consistent service and adherence to policies and procedures; Keep up-to-date on new products, services, and promotions to cross-sell and upsell to members; Work independently and remotely with minimal supervision to meet performance goals and maintain a positive attitude.
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