Administrative Assistant

The Administrative Assistant’s role is to support the daily operations of the billing & administrative departments. It is the main responsibility of the Administrative Assistant to provide support to the billing, insurance, and referrals staff by assisting in their daily operations as needed. This role reports directly to the Director of Administration. Job duties are not limited to, but do include: • Processing of all incoming medical record requests • Assisting with verifying insurance benefits and eligibility for incoming patients • Investigating insurance claim denials and other billing related issues • Contacting patients regarding collection of outstanding balances • Contacting patients regarding initial evaluation scheduling • Maintaining accurate documentation both within the EHR system as well as internal spreadsheets & files Qualifications: • Previous medical office, billing, insurance, or healthcare administrative experience is required • Intrinsically motivated with problem-solving abilities • Strong attention to detail, above average organizational skills, and prioritizes accuracy • Excellent communication and customer service skills • Ability to efficiently manage multiple tasks and priorities • Comfortable working independently as well as collaborating with a team • Proficient with Microsoft 365 (Excel experience preferred) Job Type: • Full-Time (32-40hrs per week) Schedule: • Monday through Friday, 8:00 AM – 5:00 PM Pay Rate: • Hourly Benefits: • Employee discount on services & products • 401(k) with matching • Health insurance • Dental insurance • Vision insurance • Life insurance • Short-Term Disability insurance • Paid time off • 6 Paid holidays • Bonus opportunities Education: • Associates degree or higher Work Location: • On-site at our corporate office in Chattanooga, TN